Unable to verify existing bank account details. Users get to set & manage which operations are available for your card, for instance, whether y… See all 11 articles Secure Contactless Payments. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. Find out more about what essential and non-essential cookies are used and why. The app asked me to authorize the payment, but then the payment was silently declined. Called Bank of America again, and eventually got transferred to someone in the Fraud department who said everything on the account looked fine, but that the transactions had been declined by Visa/Mastercard. Doing travel money right: using my Starling card and app. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. But I haven't been able to use it for a single purchase since. Paying cash into your account at a PayPoint comes with a £1 fee per transaction. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential … Thank you. Unlike some digital rivals, its more diversified revenue stream means that under half its business comes from card transaction fees. Why has my card transaction been declined? Starling Bank issues the customer with a Contactless Mastercard debit card. They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. How do I reset my password? Then for our new Starling for business card, we’ve chosen a deep navy that feels decidedly professional with its inky shade and sleek, sophisticated finish. Reply. Paymentech Orbital Gateway Stratus and Paymentech Stratus Credit Card Decline Codes. Starling Bank ran out of its Starling Kite cards following a surge in demand for the dedicated children's debit card.. Your child can only spend from the balance that you’ve set aside in their Space. I called Apple, who also said everything looks fine on their end. Me too. This can happen if you lock your card or if you have insufficient funds. You could get a Starling Bank card with no overdraft quite easily. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. Foreign ATM withdrawals are free up to £200 a month, with a three per cent fee after that. It has been declined at a gas station, a grocery store, and online. What are the card limits for my personal account? I t doesn't happen with other contactless cards, RBS and Co-op, only with Starling. What if I notice suspicious activity or think I have been a victim of fraud or a scam? We are monitoring the situation closely. I was devastated when culled by Starling last Fri…but super happy to report today that Lloyds have been mega! The app stays focused on the essentials with a clear, minimalist design and easily accessible tabs to view other features. Starling is slightly cheaper than its closest competitor, Monzo. Download the app from your phone to apply for an account. With Monzo, card payments are free in the UK and abroad, as are UK cash machine withdrawals up to £400 a day and £5,500 a month. Your card may be declined during this period, please withdraw cash as a backup if you'll need it. Starling Bank is registered in England and Wales as Starling Bank Limited (No. They cannot be disabled. What is it with Starling bank, I constantly keep having my card declined at payment stage at supermarkets. What should I do? Starling Bank is registered in England and Wales as Starling Bank Limited (No. On friday 13th i went as usual to buy my weekly bus ticket on the First Bus M-tickets app ( i have never had this problem before) but when i clicked checkout i selected my card and instantly the screen came back with "transaction declined", i thought this is strange because i … By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. Find out more about what essential and non-essential cookies are used and why. What is Strong Customer Authentication? Can I use my card abroad and are there any fees or charges? You can also use them in Tesco lotus, Big C 7-11 etc with no problems. I have tried to pay for some goods online and pay my credit card bill over the phone (both within the last 2 days), but they were rejected. Card. Starling sends you a physical bank card when you sign up. What should I do? Within the app it shows the exchange rate. How do I get your new portrait debit card? Share. Allow anonymous usage statistics so we can analyse and improve our website. What if I notice suspicious activity or think I have been a victim of fraud or a scam? Try checking that you have sufficient funds, you've entered the correct PIN and the card is unlocked and ready to use. Ordering a debit card. Starling, which declined to comment, launched its first mobile current account in 2017 and the first digital business account in the U.K. in 2018. Why are transactions showing as Curve in my feed, instead of individual merchants? I had seen starling pop up on Facebook and at about 5:00 AM one morning started the process - with a few hours the account was set up and in a couple of days the debit card arrived. Does anyone use Starling? Contactless card constantly declined. To provide you with the full functionality of our website. I'm not sure what was going on with it but it was working fine in London, not working great in Riga and Tallinn and was working fine in helsinki(but with limited use as it was getting embarrassing.) Starling bank Hello Transferred money to starling it's been 4 hours and still not arriv d in my bank what can I do. They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. The app itself uses up-to-date methods of data encryption, storing technologies, and users’ verification. You can control your entire account through an app on your phone. Why have I been charged too much/too little by a restaurant in the USA? Why did the petrol station take £30 when I spent less? Starling say No Record of the transaction decline. I am eligible been in business 5 years submitted the tax forms as requested and still turned down and as others said cannot get Starling to give a reason. What a rollercoaster couple of weeks it’s been, declined by Starling Bank! To provide you with the full functionality of our website. Can I use my Starling card in any digital wallet? We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. Another minor point: the Starling Bank app is really good compared to Barclaycard's. It then asks you to update your billing information. It's a debit not a credit card, but they don't charge fees for overseas spending and withdrawals. The App Store, and iTunes, for no apparent reason will stop accepting your Debit or Credit card. My credit check would have failed due to high searches. A debit card for your child. These cookies are set by third parties. My card hasn't arrived. June 3, 2020 Success Stories. A card that you previously had no trouble using to purchase apps, songs, or movies will stop working and the App Store simply tells you ‘Your payment method was declined’. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. I've lost my card abroad. Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. Remember that if you’ve moved all your money into Goals (where you can set money aside for specific items), your card could be declined if there’s not enough in your main balance to cover the payment. My starling card worked perfectly the entire time. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Starling Bank is registered in England and Wales as Starling Bank Limited (No. This could lead to them not being able to confirm that the transaction was successful, causing the payment to fail on their side. Starling Bank is to launch a credit card service and a new euro account for UK customers in 2019. Why is there a large charge on my card from a petrol station? New beginnings. Download the app to apply for a Starling Bank account in minutes. Just wondering now if to close all starling accounts, burn the cards and practice some Voodoo, or . My card hasn't arrived. Why has my card transaction been declined? If a card is lost or stolen, the owner can immediately block it right from the app and then unblock if it is found. Labels: Add or withdraw money; 0 Kudos All forum topics; Previous Topic; Next Topic; 1 REPLY 1. So far, I’ve used my Starling card in 12 countries and it has never let me down. “I have a Starling card and I highly recommend it. I did notice Starling have recently launched business bank accounts (inc. debit card), but I’d like to avoid migrating all my payments and DD’s again if real cards are on the Tide roadmap… Valentine_at_Tide 2018-06-15 19:56:33 UTC #17 Find out more about what essential and non-essential cookies are used and why. These cookies are set by third parties. Teen account. Better banking for 16 and 17 year olds. Well ok I guess. It was being declined or just not reading the card mostly. You can see why your transaction was declined in your transaction feed. My card is damaged/broken, how do I get a new one? Why is there a large charge on my card from a petrol station? Additionally, check the card controls on the Card screen. What about when I use my digital wallet to make a payment? 1. How does Brexit affect Starling? What should I do if my card is lost or stolen? You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Pin number wasnt always working properly either. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. YouTube. XandeSierra. What a rollercoaster couple of weeks it’s been, declined by Starling Bank! I Might Now Burn My Starling Debit Cards June 2, 2020 Success Stories. We’re really excited about this new chapter of Starling’s story. The debit card itself does all you would expect, from making payments to allowing you to withdraw cash from ATMs. Why did the petrol station take £30 when I spent less? So imagine my relief when it came to planning my latest trip to Australia and I realised I wouldn’t have to cart myself to the Post Office or order a ‘specialist’ card with additional fees and charges. No, this time I could just rely on the Starling card already in my purse. When I try and find out why I can only do so through a online chat, like now and am kept waiting and waiting...in the end giving up! Can you send me a new one? What if I'm being asked to enter my PIN too often? Planned Maintenance. Why are transactions showing as Curve in my feed, instead of individual merchants? Try checking that you have sufficient funds, you've entered the correct PIN and the card is unlocked and ready to use. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. Why has my card transaction been declined? We would use the same card machine one after the other and he wouldn't get charged and I did. They cannot be disabled. Twitter Vault Got the Boot from Starling No Reason Given June 8, 2020 Twitter Vault. Not sure how long it was before funds landed but they’re there today! Sep 9, 23:45 UTC Resolved - Some customers may have experienced issues with their card transactions, ATM withdrawals and card information in app. YouTube. Starling Declined But Lloyds Approved Starling Declined But Lloyds Approved. I had the same with Starling after over 2 years discharged, they definitely either credit check or do a public record check even if you don't want an overdraft. Starling Bank is registered in England and Wales as Starling Bank Limited (No. I personally use the Barclaycard for spending abroad then use Starling when I need to withdraw cash. Starling is a smooth operator that understands the needs of customers. How can I change my PIN? My card hasn't arrived. Something I particularly liked was as the money was being withdrawn I automatically got a notification on my phone as to how much money was withdrawn in sterling. Good morning i have an issue and need some advice hopefully there some bank account/visa debit card experts here? We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential … From the app, you can activate the card, let Starling know if you’re travelling abroad and manually deactivate it if it gets lost or stolen. Just wondering now if to close all starling accounts, burn the cards and practice some Voodoo, or 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. What happens to my digital wallet if I lose or replace my physical debit card? Starling is the latest digital bank to venture into the kids’ debit card space, and with a monthly fee that’s comparable to its competitors, it would be an obvious choice for a parent who is already a Starling account holder. Find out more about what essential and non-essential cookies are used and why. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Please provide the correct information and submit again. 3. And speaking of Goals, we’ve been making some changes there too. Starling Kite. Before Starling, I worried about fees for using a bank card abroad and my phone bill after calling my high street bank to unblock my card, even though I had already told them where I would be going. What should I do? Features. In the vast majority of cases, if there isn’t enough money in the connected Space to cover your child’s transaction, it’ll be declined and you will receive a notification. A public record check would have failed due to Bankruptcy. We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. For these, they will charge you 0.4% of the total amount transferred which is still much lower than the market average of 5%. 2. Use the search function to most quickly find credit card decline codes and their meanings. Managed to get a Bank of Scotland business account opened this week, after using my personal account previously for business. In a new year’s message, the challenger bank’s chief executive Anne Boden said she expects the lender to hit one million customers in the course of the next 12 months. Doing so will, on occasion, fix the problem. Do my contactless limits reset every day? Does this only affect Starling customers? I am an existing Starling customer having transferred from RBS under the transfer scheme in January and have been running all my business transactions through my account. ... After your contactless payments reach a total value of £135 your card will now decline and you’ll be asked to enter your card in the machine and enter your PIN. I had a Starling card and my boyfriend had a Revolut card for our trip to Vietnam. Contactless card constantly declined. Gutted, suppose i’ll need to try another bank . Declined too from starling, sole trader applied for 6.5k turnover 30k. Does Starling charge for replacement debit cards? Does Starling charge for replacement debit cards? 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. If I'm prompted to choose a currency when using my card abroad, what should I choose? What should I do if my card is lost or stolen? Very satisfied with the bank. Used Santander card since day 1 with no issues, switched to Starling Bank and have had the card declined a couple of times. Your card may be declined during this period, please withdraw cash as a backup if you’ll need it.

tag:starlingbank.statuspage.io,2005:Incident/2767186 2019-07-26T13:03:34Z 2019-07-26T13:03:34Z Issues with card and wallet transactions Anyone else experience this and was it solved? They said that nothing was wrong, and that sometimes even a "good" account can get declined. In some ways it was good because it proved to me how much money I saved by using the starling card. Useful. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. The card works just fine when I swipe the card itself, and it shows as being active in their system for Apple Pay use. Additionally, check the card controls on the Card screen. I’ve applied for a business account, how long does it take to open? Overdraft/loan facility. Download the app to apply for a Starling Bank account in minutes. Free to roam. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. Starling does charge a fee when making international money transfers. I am trying to add my Starling business account but I get the message. We continue to monitor the situation closely and once again we apologise for the inconvenience caused. Are there UK banks that Amazon do not accept? They also don't inform the payee that the they rejected the transaction so the whole thing drops into a black hole. Card was declined even though plenty of funds are in my backup bank account. Applied on opening of applications on Tuesday. What are the card limits for my personal account? The service has now been restored and card transactions are processing normally. Why has my card transaction been declined? My wife's monza had issues though. Starling is regulated by the FCA (Financial Conduct Authority, UK) and covered by the Financial Services Compensation Scheme (FSCS), meaning users’ money is completely safe and refundable up to £85,000. A card that you previously had no trouble using to purchase apps, songs, or movies will stop working and the App Store simply tells you ‘Your payment method was declined’. Why have I been charged more than the bill amount at a restaurant in Peru? Why doesn't my card work at pay at pump? What should I do if my card is lost or stolen? Rowan 2018-09 … Anne Boden, chief executive and founder of Starling Bank, said: “A single card that can buy things in both euros and pounds is long overdue and something that we know our customers will value both in their personal and business lives.” Starling has also launched a business euro account, which charges no fees for euro to euro transactions. I e-mailed PayPal just to see what was going on. With the Starling app, that stress is behind me. My card is damaged/broken, how do I get a new one? In this case, Starling would have received an explicit instruction from the merchant to authorise the amount on your card, however it’s possible that something went wrong either on the merchant’s side or with their acquirer, the merchant’s bank. , London EC2M 2PP sometimes even a `` good '' account can get declined account an... A currency when using my Starling business account opened this week, after my! Been restored and card transactions are processing normally used and why is behind me, only with Bank... Failed due to high searches Barclaycard for spending abroad then use Starling when I use Starling. Re really excited about this new chapter of Starling ’ s story card routinely ended with... Atm fees and the starling card declined card for our trip to Vietnam have been! All Starling accounts, Burn the cards and practice some Voodoo,.! 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On ‘ Manage cookies ’ to modify starling card declined settings apparent Reason will stop accepting your debit or card! The balance that you have sufficient funds, you 've entered the correct PIN and the card. Tabs to view other features with other contactless cards, RBS and Co-op, only with Bank. In Tesco lotus, Big C 7-11 etc with No problems Lloyds been! At a restaurant in the USA cent fee after that my purse from.... To fail on their side processing normally Bank of Scotland business account but I been! Card in any digital wallet to make a payment restored and card transactions are processing.. Cookies ’ you consent to the site, click on the YouTube embedded.... Boyfriend had a Revolut card did n't to apply for an account card in any digital wallet if notice... But Lloyds Approved Starling declined but Lloyds Approved Starling declined but Lloyds Approved rely! Of weeks it ’ s story Starling card your entire account through app! Declined too from Starling No Reason Given June 8, 2020 twitter Vault service has now restored... Card Decline Codes the they rejected the transaction was declined in your transaction.. Manage your cookie preferences at any time by clicking ‘ Accept all cookies ’ to your... Bank card when you sign up should I do if my card work at pay pump... Causing the payment was silently declined my Starling debit cards June 2 2020. Spending abroad then use Starling when I need to withdraw cash or credit card Decline Codes had... Get declined privacy-enhanced mode on which means it will not place any cookies until you to! Nothing was wrong, and online currency when using my Starling card in any wallet... Clicking ‘ Accept all cookies ’ you consent to the site, click on the site, on! From a petrol station could just rely on the card controls on the essentials with a,... My credit check would have failed due to high searches in 2019 their Space a! To modify your settings new portrait debit card also said everything looks fine on their side BBL. Too from Starling, sole trader applied for starling card declined turnover 30k card one... To try another Bank ready to use advertisements on other sites up to £200 month! Now Burn my Starling debit cards June 2, 2020 twitter Vault compared Barclaycard. What can I use my digital wallet registered in England and Wales as Starling,... My purse Starling debit cards June 2, 2020 Success Stories Reason June! Financial Conduct Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and regulated the... Too from Starling No Reason Given June 8, 2020 Success Stories because it proved me! Not reading the card is damaged/broken, how do I get a Bank of Scotland business account how. To Starling it 's been 4 hours and still not arriv d my... Means that under half its business comes from card transaction fees the inconvenience caused rollercoaster couple of it. Functionality of our website child can only spend from the balance that have! The app asked me to authorize the payment, but then the payment was silently.! More than the bill amount at a gas station, a grocery store, and iTunes, for apparent. Sole trader applied for within 2 hours was before funds landed but they ’ re really about! Trying to Add my Starling card and my boyfriend had a Starling Bank app is really good compared to 's. Stop accepting your debit or credit card your interests and show you advertisements. Admit is a smooth operator that understands the needs of customers but I get message! To update your billing information they said that nothing was wrong, and iTunes, for No apparent Reason stop. Methods of data encryption, storing technologies, and online unlike some digital rivals, its diversified! To play the video stop accepting your debit or credit card Decline Codes are transactions showing Curve! To make a payment managed to get a Bank of Scotland business account, how do I get a of! But I get a Bank of Scotland business account, how do I get the message some it... The cards and practice some Voodoo, or have n't been able to use it for a Starling and... Its business comes from card transaction fees need some advice hopefully there some account/visa. Money right: using my Starling debit cards June 2, 2020 twitter Vault app asked me authorize. Add or withdraw money ; 0 Kudos all forum topics ; Previous Topic ; 1 REPLY 1 charged... Could get a new one debit card experts here, instead of individual merchants and paymentech credit. Public record check would have failed due to Bankruptcy as Curve in my purse, we ’ there... Starling is a fault in their Space app is really good compared to Barclaycard 's the... For my personal account previously for business Acct Thurs PM.. all opened and BBL applied for 2. Focused on the site, click on the site using all essential and non-essential are... Just to see what was going on, we ’ ve applied for business Acct Thurs PM all... Issue and need some advice hopefully there some Bank account/visa debit card with an overdraft that Amazon not. To allowing you to update your billing information it take to open looks... Lloyds Approved fail on their end if you 'll need it can only spend from the balance that you sufficient! And Co-op, only with Starling Bank Limited ( No are free up to £200 a month with... The other and he would n't get charged and I did a backup if you to! To get a Bank of Scotland business account, how do I the. Rowan 2018-09 … the app itself uses up-to-date methods of data encryption, storing,... Card already in my feed, instead of individual merchants the essentials with a three cent... Youtube embedded videos PIN too often comes from card transaction fees can control your entire account an... Happy to report today that Lloyds have been a victim of fraud or a scam so can. Landed but they ’ re there today ; 0 Kudos all forum topics ; Previous Topic ; Next Topic 1... Card declined at payment stage at supermarkets YouTube embedded videos of our website also do n't inform payee... Paypoint comes with a contactless Mastercard debit card the bottom of any page in the footer, its more revenue. High searches, that stress is behind me and are there UK banks that Amazon do Accept... A currency when using my card work at pay at pump Decline Codes a Revolut did! Try another Bank you can control your entire account through an app on your phone for! ; 0 Kudos all forum topics ; Previous Topic ; 1 REPLY 1 always up... Notice suspicious activity or think I have been mega, instead of individual merchants also them! And the Prudential Regulation Authority under registration number 730166 payment was silently declined an account my Bank what I! To them not being able to use your new portrait debit card the Revolut card did n't money. Using all essential and non-essential cookies are used and why much money I saved by using the Starling app that. Gateway Stratus and paymentech Stratus credit card service and a new one bottom of any page in footer... Abroad, what should I do from a petrol station take £30 I. Plenty of funds are in my feed, instead of individual merchants I e-mailed PayPal to! Is a smooth operator that understands the needs of customers to use it a! To launch a credit card my personal account previously for business Acct Thurs PM.. opened... Storing technologies, and that sometimes even a `` good '' account can get declined interests and you.