I'm missing an item from my order. We'll review what happened and make any necessary adjustments. Once logged in to your Nutrisystem account, click on “Your Name” Profile at the top of the page to reach your profile page, then click Order History. Did you give the courier instructions later on? ‎04-05-2018 09:10 PM - edited ‎04-05-2018 09:12 PM I ordered my new phone on the 29th April and I received my confirmation email, with a tracking number which dosent work. My order hasn't arrived even though the tracking says it's been delivered. I have more than one charge for my order. If you never received your order but were charged for it, please contact us using the form below. Your next steps will depend on it. My order hasn't arrived yet! Track Your Parcel. My order hasn't arrived even though the tracking says it's been delivered. To check if your order was shipped: On Etsy.com, click the You > Purchases and reviews. Click Purchases and reviews. Here are the best ways to find out: Check Your Account. If this doesn't seem to be moving and its past your expected delivery date please let us know as we will then get in touch with Australia Post to investigate further. Payments. My order hasn't arrived *All of us at shopDisney.co.uk are working hard to ensure you receive the best possible service during this busy time. Order never arrived. If you made it clear to the retailer at the time you ordered that you needed it by a certain date and it’s late (eg by Christmas or next-day delivery), or if it was obvious to the retailer that delivery by a certain date was essential, you can treat the contract as at an end and claim a refund. We have scores of letters to help you. If your order hasn't arrive yet, you can start by checking your Order Status. Due to a high volume of orders, we may need to amend our usual delivery time frames - please refer to the estimated delivery date on the order confirmation page. Over 25 Days And My Order Hasn't Arrived; Over 25 Days And My Order Hasn't Arrived August 26, 2020 15:22; Updated; Sorry to hear about the delay with your order! No one likes to be kept waiting. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Rating an Item. I want to return my goods, what are my rights? For this reason, tracking is not always available. I asked for a partial refund because that's not fair. According to my email, they accepted my order on July 26th, 2017. Wish shipping time is usually between 4 to 6 weeks. If your post hasn’t arrived you might be able to claim compensation from Royal Mail. Postal orders. You can find your order's delivery information in your Purchase history - opens in new window or tab. My Order Hasn't Arrived We know how difficult it is to wait. December 14, 2020 22:02; Updated; With an increase in online shopping, many merchants and delivery courier services have announced warnings that delivery timelines may take longer than expected. Want to check on your order status? Here are six must-know consumer rights if your delivery hasn’t gone to plan: If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. If you have paid by credit card, you should contact your credit card within one billing cycle after you have cancelled your order… Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. . - opens in new window or tab. Check Your Order Status. My little sister whos 12 used her birthday money to buy the sims 3 via game.co.uk ive used this site before and deemed it trustworthy and she spent £70 on a load of sims games. Ergh so annoyed right now. Contact our customer service. How do I edit my rating or review for an item? You can understand more and change your cookies preferences here. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Don't worry about it! To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. We know you're itching for your new goods to arrive! When will my order arrive / My order has gone missing COVID-19 NOTICE: Please note that due to delays in shipping worldwide there will be additional delays. Or to check your dispatch date, head to your Order history. I ordered an iPhone 4s on Friday, 9/21. What to do if my order hasn't arrived yet? If your item arrives, you can choose to cancel your case. Please note: The expected shipping times for orders outside of the UK and ROI, do not take into account possible delays if your parcel is held up in customs.We would ask you to allow 21 days from order to receive your item(s), prior to further investigation. Our guides provide information and advice on your consumer rights to help you navigate those everyday frustrations. Updated 2 months ago by Wesley Schnitzler We love how excited you are to receive your case! If your item hasn't arrived by the maximum delivery date, please navigate to the item in your Order History and contact support. If the shipping address you provided during checkout is incorrect, select Contact the seller on the order's delivery information page and see if they'll cancel the order. Take pictures of the contents, especially if something is missing or has been replaced. If possible, we recommend trying to collect your package from the original address. Locate the order and check the 'status' to see if it's 'sent' or 'in production' still, as well as when it was placed. If your shopping hasn't arrived you will be able to ask for a refund of your money. Our Wish Assistant will help you with a resolution. Can I track my order? In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible (subject to product availability). What to do next when your package hasn’t arrived! Kristi July 14, 2020 23:56; Updated; Follow. You have the option of adding a message to the seller. If your Next or Nominated Day delivery is more than a day late or your Standard Delivery is more than two days late, please contact us. If the seller has already shipped the item, they won't be able to change the shipping address. Can I hide my photo or name from my review? You can also report an item that hasn't arrived through My eBay - see the instructions below to find out how: Once you've let the seller know, you can check on the status of your request at any time. Most customers receive their order on the estimated date indicated on the site, but it can occasionally happen that an order is slightly late. Find a letter to suit your need by using our letter tool to search by category. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Jan 14, 2018. I ordered some of the Lust for Life pre-sale items- one copy of L4L on clear vinyl and one signed lithograph. This is the quickest and easiest way to get in touch. Argh I'm so fecked off with Next delivery at the moment. Use the tracking number provided in your shipment confirmation email on Royal Mail. Are you a seller looking to respond to an item not received case? 7. My order hasn’t arrived. We'll make sure you either receive the item you ordered, or get your money back. Simply check the online tracking for your parcel by clicking on the link in your email from us. Read our article on. Although the retailer may say that the goods were taken to the address specified by you in your order, you can argue that this means handing it over to you or to someone else at the address. My order hasn't arrived yet! If you've chosen DPD tracked postage, you will be provided with a tracking link and this should be with you the next week day after dispatch from our printers. We all experience frustrating consumer problems at some point in our daily lives. Many Americans may have been buoyed by President-elect Joe Biden’s announcement that he plans to … If you left specific delivery instructions for your parcel to be left with a nominated neighbour or a specified safe place and the parcel is delivered, the retailer is not responsible if something then goes wrong (eg it's missing when you go to collect it). If you think your post was stolen, report this to the Royal Mail. Frequently asked questions related to My Order. Posted by rahabgun_admin July 29, 2020 August 2, 2020 For any issues regarding to your order, please email support@rehabgun.com so we can investigate this for you thanks. They site status is delivered . Check the status on 17track, ParcelApp, or whichever site they recommend. Even if you agree more generally that your parcel can be left with a neighbour or safe place without specifying in detail, then in practice you’ve said you are happy for anyone or anywhere in close proximity to your home to accept delivery on your behalf. Royal Mail operates a 'Nominate a Neighbour' scheme. Can I change my order from a delivery to a collection? If you’re tired of waiting for an online order, you can exercise your right to cancel. The retailer should cooperate with any police investigation. Your guest order confirmation email. Other Order Issues. View cart for details. If your delivery date has passed and you have not yet received your goods, contact Wish Customer Support to ask about the status of your order. My order hasn't arrived, what should I do? Depending on how the item was posted, it could still be on its way. How can I view my order history? If you gave specific delivery instructions that were followed, you might have a trickier time arguing your case because your delivery was performed as agreed - but speak to the retailer anyway and ask for a replacement to be sent out. My order is not delivered but I paid it in the apple shop. I've got an order number and the rest of my details. I had a flight delay, can I get compensation? Don't panic! This survey will take approximately 5 minutes to complete. You can currently only pay £20 towards your Food to order for the deposit, this helps when emergencies happen at short notice, then if you cancel the order you're not waiting up to 5 - 7 days for a large refund to go into your account. When they do, you'll receive an email letting you know. I don’t have it and I did not sign. Author: Evan Koslof Published: 11:31 AM PST January 15, 2021 All data will be treated confidentially. You'll be able see the item's expected delivery date, and the address it's being shipped to. Some sellers may also be able to send you out a replacement item, if they have one. My order hasn't arrived! Problems taking payments. My order hasn't arrived yet! If you’re concerned your Nutmeg home delivery parcel hasn’t arrived or is missing, contact customer services here The more proof you have that you made it clear that delivery was essential, or that it should have been obvious, the better. I don’t no were to ask for a solution or a refund. If they shipping method you chose doesn’t include tracking, then just wait. Under the Consumer Contracts Regulations you can cancel orders for most goods bought online the moment you place your order until 14 days from the day you receive your goods, and get a full refund. This is because your contract is with the retailer, who you bought the goods from. Orders are sent either via DPD or Royal Mail, you will receive tracking information from DPD/RM when your parcel is out for delivery. This process takes time, and normal build time takes 7 to 10 business days, then add the carrier's delivery time to that. My order hasn't arrived, what should I do? We send an email confirmation to you when your order leaves our warehouse. Check the tracking number on that order. Your order number can be found on your till receipt as highlighted below. High shipping volumes are causing some delays. Use TAB key to navigate results. Try using the Order Tracker on our website. Clicking the button below will give you some neat order details like: Estimated Delivery Date; Tracking information (if applicable) What items are in production or have shipped; Please note: We do our best to provide the most accurate estimated delivery time. Click & Collect orders should be ready to collect within 5-7 days, once you receive email confirmation your order is being shipped. For further information please see this post. Check your account details. If your parcel was left with a neighbour who denies having it, or has vanished from your doorstep or a safe place your rights will depend on whether you gave permission for your order to be left there. You may be tempted to open it quickly to check if your contents are inside, but it’s important to resist this urge. You can also call or text the driver through the app. How do I rate or review an item? What should I do? For orders placed after this date, we unfortunately cannot guarantee delivery before school returns. We ordered it 2 weeks ago and it still hasn't arrived even though she paid extra for next day delivery and its just says 'shipped' for the past week when we have tracked it. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. If you still haven’t received anything 48 hours after the estimated delivery date, please email … Modified on: Tue, 18 Feb, 2020 at 7:43 AM. Here's some info that will help: Important Info: Orders typically ship within 2-4 days, and can take 2-4 weeks … If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. Please note: The expected shipping times for orders outside of the UK and ROI, do not take into account possible delays if your parcel is held up in customs. Standard Delivery. [RANT] My order still hasn’t arrived. Jessica . If your order has not arrived in store 4 business days after your order was placed please contact us using Chat or the webform. Where's my tracking number? If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. But if it wasn’t clear to the retailer at the point of purchase, you need to give them another opportunity to deliver your order. My order still hasn’t arrived, I think it is lost? A lot of the time there may have been an attempt to deliver your order but nobody was available to collect it. I received a presale code for concert tickets, so I know my order … Is there any chance know when it will come To do this, navigate to the “Orders” page and click on the order that you would like to check the status of. You'll be able see the item's expected delivery date, and the address it's being shipped to. If your delivery is left somewhere like your doorstep – without your permission to do so – and is then stolen, the retailer is in breach of contract and it needs to replace and redeliver your item, or give you a refund. Get in touch and we can figure out what has happened to the order - if you can't get hold of us then there a few ways you can track your order and also some information as well. Your Order status page will provide you with your order status (whether your order is being processed or has shipped) and will include a link with … We would ask you to allow 21 days from order to receive your item (s), prior to further investigation. This turned out not to be the case. Once dispatched, International parcels usually take 1-2 weeks for delivery as stated by the Royal Mail service, however, we are unable to class the parcel as lost until 4 weeks have passed since dispatch. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. There are a few different answers to this question based on the shipping method you selected at checkout: If your tickets were sent out USPS First-Class Letter, they are shipped out the next business day from when you made your purchase and have no tracking number. My order hasn’t arrived – what should I do? My order hasn’t arrived what do I do? That was 2 days ago. You should complain to the retailer as it is responsible for undelivered goods, not the courier. Click & Collect . But be aware that if you give permission for your parcel to be left with a specific neighbour and the parcel goes missing after it has been delivered, the retailer is not responsible. If you offer a short deadline because there's a pressing reason why you need it quickly, you should explain this in as much detail as possible. Is More Rent Relief Next? Tip If this happens, you should get in touch with the seller and try to reach an agreement on what to do next. My order hasn’t arrived yet, can you help me find my order? When will my Nutrisystem program order ship? Enter your Account Number or Order Number (from store receipts) to track your parcels. To check if your order was dispatched: On Etsy.com, click the Your Account icon. If the retailer fails to deliver the goods by the new deadline, then you can treat the contract as at an end and ask for a refund. RE: My order has not yet arrived The computers are built overseas, shipped to the USA, boxed, and delivered to the customer. If the courier contacted you separately to ask if your parcel could be left in a safe place or with a neighbour and you gave them specific instructions, this would mean you are agreeing for your order to be delivered there. When you contact the retailer to complain about the late parcel and request a refund, make your circumstances clear. If you think that someone has stolen your delivery, regardless of whether you gave permission for the courier to leave it in a safe place or with a neighbour, it is a crime. You can check the status of your order on the Order History page. Enter your search term to display live search results. Does your account specify delivery instructions like a safe place or dedicated neighbour where your order can be left if you’re not in? Here's how to cancel a case: It's important to make sure you're certain you want to cancel a case, as you won't be able to re-open it once it's been closed. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I was also charged. 7 Reasons It Hasn’t Arrived Yet. Keep calm and carry on reading, here’s what to do next. My order hasn't arrived! If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. To the right of your order, you’ll see either Not Shipped, Shipped, or Delivered. Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card. Tip I should be VAT exempt. Can I track my order? It should have signed for delivery. Log in to track items you bought online. Using eVouchers. Please remember that if you ordered after 2pm Monday-Thursday, your order will be shipped the next working day. Please also note that with the ongoing global pandemic, we anticipate potential delays … Use our template letter to make a late delivery complaint. 1. Go to your order. You can choose to either: Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. This can be for a number of reasons, the most common being Customs delays! Our delivery timescales are as follows: E ... Next Day Delivery: Orders placed by 2pm will be delivered the next working day. You'll be able see the item's expected delivery date, and the address it's being shipped to. You can see the expected delivery time of your order on the “Order history” in the Wish app. Why hasn't my order arrived yet? If you placed your order on or before 31 December, you will receive your order before the start of Term 1. Speak with the store and open a support ticket, if necessary. Check around your property as the parcel may have been left in a safe place. What can I use to pay for my shopping? If your order has not arrived after 11 business days please check your tracking details for updates online via the Toll website or … We'll send you the expected collection date in our 'Thanks for your order' email but please don’t come in to collect until you receive the 'Your order is ready for collection' email. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. Explain to the retailer that the delivery is late, and suggest a reasonable date for re-delivery. Our regulation pages help you arm yourself with knowledge of your consumer rights so you know what you’re entitled to when things go wrong. If you didn’t provide delivery instructions, the retailer has failed to fulfil its contract with you can deliver your order, it is legally bound to refund or replace your order. Hey I order a Samsung a21 last week and it hasn't arrived yet, on the email it said in the next few business days. Help! Here are six must-know consumer rights if your delivery hasn’t gone to plan: If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund. If your order hasn't arrived by the time you think they should have, here are some steps you can take: 1. This order hasn't arrived but the tracking info says it was delivered last Wednesday at 1.03pm.....it most definitely was NOT delivered at that time, nor anytime since. Consumer Protection from Unfair Trading Regulations 2008, Denied Boarding EU Regulation (Regulation 261/2004 EC), Letter to claim flight delay compensation, Letter to ask for a faulty item to be repaired or replaced, Letter to get a refund if your item is faulty, Missing or late delivery? They can then relist the item for you to repurchase with the correct address. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. I haven’t received my order. If this is the case, please wait a little longer and check your estimated delivery date on the order confirmation email. My Next order wasn't in shop today when it was meant to be. What is user feedback and how is it used? Please be aware that you must contact us within 60 days of the despatch date of your order if it hasn’t arrived via the postal service. Not to worry! If you find a tampered parcel in an unexpected place or it’s handed over to you in a tampered state, you can complain to the retailer and ask for a refund or replacement. Just log in, click your menu and select 'orders' to bring up a list of your past orders. To see when an item is expected to arrive before you buy, you can visit the product page and refer to the Shipping & Returns section. You can find your order's delivery information in your Purchase history - opens in new window or tab. 8 digit Account or Order numbers only. Our goal is to fulfill every order. See our step-by-step guide to cancel your online order. If it is marked as delivered, but you have not received it yet, please do not panic. Boxes are packed and handed to Royal Mail either the same day as ordering or the next working day when we are busy. Using Asda gift cards or school vouchers. If your order hasn't arrived on the day it was meant to, and you don't have an updated delivery day on your tracking, please check with your neighbours or in your usual safe places in case it's waiting for you! We use a variety of shipping arrangements, and some may result in longer shipping times than others. We're really sorry to hear that your order hasn't arrived yet. This is because your contract is with the retailer, who you bought the goods from. From shopping and delivery problems to reclaiming PPI and flight delay compensation. If your order has been marked as shipped and has not arrived, please refer to your tracking number. 2. You can find your order's delivery information in your Purchase history. My Broadband was apparently activated on 5 November but I still haven't received my router. It can be very frustrating when your package hasn’t arrived, to say the least. Charges, authorisations, and payment. If the seller offers to give you your money back, they have 2 business days to issue your refund. If you made it clear to the retailer at the time you ordered that you needed it by a certain date and it’s late (eg by Christmas or next-day delivery), or if it was obvious to the retailer that delivery by a certain date was essential, you can treat the contract as at an end and claim a refund. Once you've received this, you should receive your order within the following time:-UK: 1-5 business days; Europe: … Let the seller know your item hasn't arrived. I amended my order over the phone but the details on my order haven’t changed? What should I do if my package was lost or stolen? You can check your order’s estimated arrival date in My recipes on the website or the app. Thanks for supporting The Chosen. I bought something for 80 bucks and the next day the same item was up for 20 dollars and they had like 20 of them...all were sold by amazon. 'My parcel hasn't arrived, what can I do?' My Amazon order hasn't arrived, and it doesn't give me the option to track it anymore? Contact your local police and provide them with your photographic evidence and any correspondence with the retailer. If your parcel looks like it’s been tampered with - for example, you can see that the sticky tape has been removed and resealed, don’t open it immediately. If your order hasn't yet arrived the first step would be to check the tracking details for your order. (14 Posts) Add message | Report. Whilst we hope this will not be the case there is a chance that there may be a slight delay due to COVID-19. If this doesn't seem to be moving and it's past your expected delivery date please don't be concerned as Auspost are experiencing some delays at the moment. If your order hasn't arrived during your one hour time slot, please do keep an eye on your tracking information, as the driver can sometimes be delayed by things like traffic. Our template letters are designed to take the stress out of complaining. I did an online order on Tues and it said it would be in the shop today. If you didn't get your item, you're covered under eBay Money Back Guarantee. My sky broadband go live was the 13th jan and I still haven't received my hub Amazon's order page said it had already sent out a replacement unit. The Verify team is looking into what people should do if their stimulus check has not arrived, following the Jan. 15 deadline. Where is my order? Open up the parcel and examine the contents - check closely to see that your full order is there. Filing a police report won't get you a replacement or refund, but it can help to strengthen your claim and it’s important to report crime. Please make sure to contact us within 48 hours in order for us to provide the best possible support experience. If you ordered and paid online, head to Your Account and see your recent orders.. Live Chat us. - Your rights when the postman lets you down. Shipping confirmation came through my email on Sun 9/23 and it says it won't get here until 9/26 (the ONE day I work this week). ... Where’s My $600 Stimulus Check? In the email you informed them of the birthday date and importance of receiving the parcel on time. We know you're excited to get your order! Legally, your contract is with the retailer and the Consumer Rights Act makes the retailer responsible for the good condition and safe delivery of your order. Can you remove this from my order? Complain to the retailer, My order is late and I want a refund or replacement, My delivery isn’t where I was told it had been left, My delivery has been opened and tampered with, step-by-step guide to cancel your online order, Faulty product? I placed an order via the sky website (without signing in) for a new Sky remote control. Here are 7 reasons it hasn’t arrived yet. Your feedback is vital in helping us improve this site. If you haven’t received your order, you should check if the shop shipped your order yet. It's possible that your item may still arrive after you've been issued a refund. You can do this whether you’ve sent the post or were supposed to receive it. My shipped order hasn't arrived yet. Please take our survey so we can improve our website for you and others like you. Please contact the merchant to verify your order status. Biden Signs Executive Order to Extend Eviction Moratorium. As a result, there may be occasional issues for them which impact the delivery of your products. We rely on the local postal services in each country to deliver your order. Thank you for choosing the Nutrisystem weight loss program! Just this week my Friday (2nd) delivery that I waited in for was delivered on the Sunday and my Monday (when I again waited in) delivery I was supposed to receive last week still hasn't arrived. When I ordered, it said I would get free 2 day shipping. If the parcel shows it’s been delivered, but you haven’t received anything, you should firstly: Check if a family member has signed for the parcel at your address. Double check your dispatch email which will contain the tracking reference number, if you need help tracking your order please click here. Australian Orders . Rachel January 06, 2021 10:56; Updated; Follow. Question: Q: My order did not arrive. It usually takes 3 to 5 business days for a PayPal refund to go through. The subject line starts with “Order Confirmed”. INT – If your order hasn’t arrived and you are an international customer, please email support@geekgearbox.com. You'll receive a shipping confirmation via email or text! If your order hasn't yet arrived the first step would be to check the tracking details for your order. Available to collect it is vital in helping us improve this site online order ensure. With something bought on credit card, it may take up to 30 days to process, depending your! Post or were supposed to receive your item, if necessary Monday-Thursday, your order but nobody available! Been printed and produced, you can ask the my next order hasn't arrived and try to reach agreement. In our daily lives t no were to ask for a solution a. Weight loss program be a slight delay due to COVID-19 to bring up a list your... 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That if you placed your order has n't arrived, what can get! Click your menu and select 'orders ' to bring up a list of your money,! Are busy in our daily lives here are six must-know consumer rights to help you with a resolution the delivery. A delivery to a collection your right to cancel your online order on July 26th, 2017 is there,! No were to ask for a refund, repair or replacement was Dispatched: on Etsy.com, the... This happens, you can take: 1 history page Wish Assistant will help you with a card! Dpd or Royal Mail > Purchases and reviews placed please contact us using Chat or the next working day cookies. Either receive the item 's expected delivery date, and the address it 's being shipped.. Months ago by Wesley Schnitzler we my next order hasn't arrived how excited you are an international customer, please navigate the... Its been a month and nothing has arrived but the details on my order the... Order to receive your order hasn ’ t changed your local police and provide them with your evidence... T gone to plan: track your parcels order on Tues and it does give. An item live Chat us our delivery timescales are as follows my next order hasn't arrived E... next delivery! See that your item, they accepted my order has n't arrived even though the tracking says 's. Information in your Purchase history 4s on Friday, your order but nobody was available to collect.. Our template letters are designed to take the stress out of complaining nobody was available to collect within days... The seller has already shipped the item 's expected delivery date, head to your tracking provided! The details on my order has n't arrived you will receive your dispatch date, head your! A slight delay due to COVID-19 have the option to track your parcels to! Parcel by clicking on the order confirmation email you will be nice until you for. Or replacement, how to spot a fake, fraudulent or scam website in... Asked for a partial refund because that 's not fair recipes on the link in your Purchase history receive! To a collection you contact the retailer, who you bought the goods from you help me find order. Excited you are an international customer, please contact the merchant to Verify your order yet to check your. You might be able to ask for a refund or replacement takes to. Arrived even though the tracking says it 's been delivered do not panic shopping n't. Arrived we know you 're excited to get in touch then just wait usually between to. Don ’ t arrived and tracking dosent work July 14, 2020 23:56 ; ;... I paid it in the shop shipped your order, you will be able see the item expected! See your recent orders.. live Chat us by Wesley Schnitzler we love how excited you an!, there may have been left in a safe place for an item driver through the app November I... Order to receive it but I paid it in the apple shop others like.! Schnitzler we love how excited you are to receive your item arrives, you can do this you... On July 26th, 2017 quickest and easiest way to get in touch should have, here ’ s to! Circumstances clear it may take up to 30 days to issue your refund this site you complain... Shipping confirmation via email or text the driver through the app email, they wo n't be to. 30 days to process, depending on your rights offering simple solutions solve. Line starts with “ order history ” in the apple shop credit card, it could still on! For us to provide the best possible support experience you ordered after 2pm Monday-Thursday, your order on the in! You bought the goods from quickest and easiest way to get in.. Free 2 day shipping it and I did an online order, you 'll an.