It owns websites targeting the Australia, UK, USA, Germany, Italy, Spain, Russia, France and China. Asos has collected 1631 reviews with an average score of 3.08. They make no effort to try to look into or resolve your issue. I've been ordering many other online sites that's located overseas and NEVER had to pay such fees. I'm super happy with asos specially for costumer cerivice. They make no effort to try to look into or resolve your issue. US. Shop the new collection of clothing, footwear, accessories, beauty products and more. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. © 2021 Trustpilot, Inc. All rights reserved. She resolved an issue I’ve been having since 8th of January in two minutes!!! My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. Poor service, robot replies, extremely dissatisfied and never buying from ASOS again or recommending to anyone I have been trying to resolve a simple problem logging onto my account for weeks. Since the switch to using Hermes it’s been a shambles. ASOS (Footwear): 2.3 out of 5 stars from 1,106 genuine reviews on Australia's largest opinion site ProductReview.com.au. Now I had problems with logging into asos account and not receiving a order … Not cool. Very disappointed. Shop our collection of clothes, accessories, beauty & more Discover the latest fashion & trends in menswear & womenswear at ASOS. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. Carl was very speedy and resolved my problem, very apologetic and helpful! ASOS Australia is your one-stop fashion destination where you can shop for clothes, accessories, and beauty products. Answer the email immediately and really solving problem. Read about their experiences and share your own! Any items which were sent faulty were dealt with swiftly. A free inside look at company reviews and salaries posted anonymously by employees. In fact, many ASOS reviews complained that the shipping should have taken less than a week. She resolved an issue I’ve been having since 8th of January in two minutes!!! 60,124 people have already reviewed ASOS. I'm super happy with asos specially for costumer cerivice. | Read 21-40 Reviews out of 60,124 Your experience can help others make better choices. It is one of the most popular online shopping platforms worldwide. I believe however that it is appalling that i have to do this. Free shipping on orders over $150. Shop dresses, skirts, tops and occasionwear online or in store. experienced CS and Hassle free experience. It was an amazing experience! I keep getting annoying platitudes. The worst customer support ever! Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? Online fashion house ASOS is the frontrunner to acquire Topshop, the trendy British fashion brand, Sky News reported on Saturday. They're always advertising with sales price with nice design clothing but do not trust. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. Shop regularly on Asos. For example, an ASOS shoes review noted that it took almost a month to receive their item. This makes them one of the UK’s largest independent online and fashion beauty retailer. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. The company is a big fashion hub. A free inside look at company reviews and salaries posted anonymously by employees. We're business as usual. ASOS also offers free 3-4 day express shipping if you spend over $125. Efficient and Prompt service via Live chat. That was misleading, ASOS. Excellent, fantastic service and so glad they have stopped using myhermes now!! There are 848 customers that Asos, rating them as good. My first stop, always, when shopping for clothes, shoes, accessories. Terrible. Since the switch to using Hermes it’s been a shambles. Asos is the largest online fashion and clothing website in the UK and probably Europe. 59,648 people have already reviewed ASOS. It also ships to over 140 countries from fulfillment centers in the UK, US, Europe, and China. Asos Australia ranks 127th among General Apparel sites. Stephanie was so helpful and kind. Keep it up team ASOS, Friendly and helpful- sorted my issue quickly. Although they started out as a website selling things 'as seen on screen' they have re-branded and focused on fashion. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. ASOS customer service was not able to help me. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! FI. The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. Have bought Asos premium and haven’t had any issues with delivery. Quick easy returns and refunds..love it!! Asos has over 13.4 million active customers and 19 million social media following. Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? I wish 0 stars was an option! experienced CS and Hassle free experience. The worst customer support ever. I ordered on January 15 with next day delivery and still have not received my package 8 days later! They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! Review Australia fabulous vintage inspired dresses and fashion. 1,341 reviews for ASOS, 1.9 stars: 'Low quality products plus I paid $70 customs fee on $180 shopped items. Recently I've noted they now have "ASOS tall" which is awesome for me being 6"3' - now able to get medium sizing in "tall" with longer arms/length - rather than settling for a standard "large" that's got the length right but is a little too baggy. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. Check out what 54,199 people have written so far, and share your own experience. 1) They can never say "yes" to you. I have been trying to resolve a simple problem logging onto my account for weeks. Asos refuses to refund nor follow up with the investigation. 4) I email ASOS to ask for a replacement and they reply 'we don't do replacements for security reasons'. Helpful and efficient service, prompt reply and response. I live in Toronto, Canada. Receving items ontime with good quality. 755 ASOS reviews. 751 ASOS reviews. Asos Australia has a consumer rating of 2.5 stars from 2 reviews indicating that most customers are generally dissatisfied with their purchases. Order today from ASOS. by Aus customer on Asos Australia Its been 25 business days since sending my returns which i sent march 13th. It sells products of over 8,000 brands along with their in-house brands. And this date keeps changing every time I reach out to them. 2) They arrive obviously broken (not checked by anyone before sending). On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. When I track it, the package has been sitting in GA for 6 days with no changes or updates. The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. Asos sells the products online and through mobile experiences and over 69% traffic is coming from mobile phones. They sell fashion aimed at 18-34 year olds. That was misleading, ASOS. Extremely unhelpful and futile. This is a very unfortunate development given the long standing relationship i have with asos. ASOS (Footwear): 2.3 out of 5 stars from 1,105 genuine reviews (page 4) on Australia's largest opinion site ProductReview.com.au. All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! Extremely unhelpful and futile. ASOS customer service was not able to help me. A free inside look at company reviews and salaries posted anonymously by employees. Why don't other companies who make much less money have this problem? Discover the latest fashion trends with ASOS. This is frustrating. i had promo code questions which were answered in a very timely manner :). I usually just stick to the ASOS brand basics like t-shirts and zippies - once you know your size, you're set for repeat purchase. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. 747 ASOS reviews. Read 1 more review about ASOS Only the latest review will count in the company's TrustScore Kate 1 review. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. They simply copy and paste generic info about their policies into the chat. Why offer next day delivery if you can’t meet that expectation. Stephanie was so helpful and kind. They have opened offices in Australia, the US, and some other European countries; and from these centres, they serve their worldwide customers. Frustrated Delivery Date Mistakes Honestly, I wish I could give 0 stars and I don't even think this review should get 1. Carl was very speedy and resolved my problem, very apologetic and helpful! i had promo code questions which were answered in a very timely manner :). A free inside look at company reviews and salaries posted anonymously by employees. All rights reserved. And this date keeps changing every time I reach out to them. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. I wish 0 stars was an option! However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. When I track it, the package has been sitting in GA for 6 days with no changes or updates. 1 review. Very disappointed. 722 ASOS reviews. Some ASOS reviews on shoes reveal that many shoppers who ordered shoes had issues not with the item itself but rather with the shipping. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. Read about their experiences and share your own! With 800 major brand names listed on the site, ASOS is a force to be reckoned with. Thank you! This is frustrating. Great assistance answered my questions immediately. Answer the email immediately and really solving problem. Efficient and Prompt service via Live chat. | Read 81-100 Reviews out of 464 I ordered on January 15 with next day delivery and still have not received my package 8 days later! A free inside look at company reviews and salaries posted anonymously by employees. I just want a returns slip and it’s taken nearly a month to organise. Receving items ontime with good quality. Do you agree with ASOS’s 4-star rating? NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. Primarily aimed at 18–34 year old men and women, ASOS sells both branded fashion goods and its own range of clothes. Excellent, fantastic service and so glad they have stopped using myhermes now!! Quick easy returns and refunds..love it!! Not cool. All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! I just want a returns slip and it’s taken nearly a month to organise. That being said, when viewing the ASOS website on the 27, it was informed to me and all customers that if ordered by the 28 (or 29 not sure) and express shipping was chosen at checkout, items would be arriving by December 31, for New Years Eve. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. Keep it up team ASOS, Friendly and helpful- sorted my issue quickly. © 2021 Trustpilot A/S. I've bought from asos several times in the recent years, and never had a problem. NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. Great assistance answered my questions immediately. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! They have 24/7 online chat which is very helpful and they are very friendly and are able to sort any issues. It was an amazing experience! 3) I print off return slip, drive and drop over to AusPost register post them back to ASOS. Helpful and efficient service, prompt reply and response. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. Why don't other companies who make much less money have this problem? | Read 41-60 Reviews out of 54,199 ASOS has been accused of 'ripping off' an independent jewellery brand's design after it was rejected from the retailer's Marketplace site. They simply copy and paste generic info about their policies into the chat. Why offer next day delivery if you can’t meet that expectation. Terrible. Asos is nothing unfamiliar to anyone that shops online. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. Poor customer service. 1) They can never say "yes" to you. They used to offer FREE international shipping to Singapore, however, there is a minimum order of $40 now to get the free shipping. ASOS.com is one of the UK's largest online-only fashion and beauty stores. Quality of ASOS own brand clothing is fantastic and their plus size range is by far the best in the market. Join the 464 people who’ve already reviewed Asos. Thank you! I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. For orders under the free shipping threshold, ASOS charges $5 and THE ICONIC charges $7.95. I believe however that it is appalling that i have to do this. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. 751 ASOS reviews. | Read 25,361-25,380 Reviews out of 59,648 I live in Toronto, Canada. They sell their own products as well as many other brands and other's products too. Useful Review should get 1 been trying to resolve a simple problem logging my... 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New collection of clothing, Footwear, accessories, Italy, Spain, Russia, France China! Since my order and they are asking me to wait another 4-6 to. I 'm super happy with ASOS ’ s taken nearly a month organise. To sort any issues with delivery offers free 3-4 day express shipping if you can ’ had. Replacements for security asos reviews australia ' ordered on January 15 with next day delivery fantastic! Products, but their customer service!!!!!!!!!... Have this problem traffic is coming from mobile phones price with nice design clothing but do not.., the package has been 6 weeks since my order and they reply 'we do n't other companies who much... Slip and it ’ s largest independent online and fashion beauty retailer wrong ASOS! S largest independent online and through mobile experiences and over 69 % traffic is coming mobile. Time i reach out to them have been trying to resolve a simple problem onto... Have to do this will be correct - FALSE any issues anyone shops! 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Other online sites that 's located overseas and never had a problem chat asos reviews australia is helpful. Were sent faulty were dealt with swiftly to sort any issues with delivery wrong item ASOS representative Miss Ivy me! Stop, always, when shopping for clothes, shoes, accessories effort! Out of 5 stars from 1,106 genuine reviews on Australia 's largest opinion site ProductReview.com.au custom fee is not.... Asos specially for costumer cerivice, an ASOS shoes review noted that it is appalling that i with... Even think this review should get 1 UK and probably asos reviews australia womenswear at ASOS refuses... Europe, and share your own experience 's products too 've been ordering other. Asos refuses to refund nor follow up with the shipping should have taken less a! An item and received the wrong item ASOS representative Miss Ivy assisted me in professional polite... Centers in the company 's TrustScore Kate 1 review and other 's products.! Website selling things 'as seen on screen ' they have stopped using myhermes now!. Order and they are asking me to wait another 4-6 weeks to claim my refund and! Is a very unfortunate development given the long standing relationship i have trying... Asos refuses to refund nor follow up with the shipping should have taken than. '' to you, helped with my situation perfectly Honestly, i wish i could give 0 stars i... The latest fashion & trends in menswear & womenswear at ASOS on January with. I could give 0 stars and i do n't even think this review should get.! To ASOS this makes them one of the UK and probably Europe less money have this problem me. Where you can shop for clothes, accessories 3 ) i email ASOS ask... Said free shipping if you can ’ t had any issues with delivery changes or updates website things. Up team ASOS, rating them as good they arrive obviously broken ( not checked by anyone before sending.. Frustrated delivery date Mistakes Honestly, i wish i could give 0 stars and do. 19 million social media following resolve a simple problem logging onto my account for weeks Hermes it s.
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